Appreciating the smaller things in life !!!
There is nothing like providing good customer service !!!
"What to Do with Hotel Soap"
The following letters are taken from an actual
incident between a London hotel and one of it's guests. The Hotel
ended up submitting the letters to the London Sunday Times!
---- Dear Maid, Please do not leave any more of
those little bars of soap in my bathroom since I have brought my
own bath-sized Dial. Please remove the six unopened little bars
from the shelf under the medicine chest and another three in the
shower soap dish. They are in my way. Thank you, S. Berman
--- Dear Room 635, I am not your regular maid.
She will be back tomorrow, Thursday, from her
day off. I took the 3 hotel soaps out of the
shower soap dish as you requested. The 6 bars on your shelf I took
out of your way and put on top of your Kleenex dispenser in case
you should change your mind. This leaves only the 3 bars I left
today which, accordinding to my instructions from the management is
to leave 3 soaps daily. I hope this is satisfactory. Kathy, Relief
--- Dear Maid - I hope you are my regular maid.
Apparently Kathy did not tell you about my note to her concerning
the little bars of soap. When I got back to my room this evening I
found you had added 3 little Camays to the shelf under my medicine
cabinet. I am going to be here in the hotel for two weeks and have
brought my own bath-size Dial so I won't need those 6 little Camays
which are on the shelf. They are in my way when shaving, brushing
teeth, etc. Please remove them. S. Berman
--- Dear Mr. Berman, My day off was last Wed. so
the relief maid left 3 hotel soaps which we are instructed by
the management. I took the 6 soaps which were in your way on the
shelf and put them in the soap dish where your Dial was. I put the
Dial in the medicine cabinet for your convenience. I didn't remove
the 3 complimentary soaps which are always placed inside the
medicine cabinet for all new check-ins and which you did not object
to when you checked in last Monday. Please let me know if I can be
of further assistance. Your regular maid, Dotty
--- Dear Mr. Berman, The assistant manager, Mr.
Kensedder, informed me this morning that you called him last
evening and said you were unhappy with your maid service. I have
assigned a new girl to your room. I hope you will accept my
apologies for any past inconvenience. If you have any future
complaints please contact me so I can give it my personal
attention. Call extension 1108 between 8AM and 5PM.Thank you.
Elaine Carmen, Housekeeper
--- Dear Miss Carmen, It is impossible to contact
you by phone since I leave the hotel for business at 7:45 AM and
don't get back before 5:30 or 6PM. That's the reason I called Mr.
Kensedder last night. You were already off duty. I only asked Mr.
Kensedder if he could do anything about those little bars of soap.
The new maid you assigned me must have thought I was a new check-in
today, since she left another 3 bars of hotel soap in my medicine
cabinet along with her regular delivery of 3 bars on the bath-room
shelf. In just 5 days here I have accumulated 24 little bars of
soap. Why are you doing this to me? S. Berman
--- Dear Mr. Berman, Your maid, Kathy, has been
instructed to stop delivering soap to your room and remove the
extra soaps. If I can be of further assistance, please call
extension 1108 between 8AM and 5PM.Thank you, Elaine Carmen,
--- Dear Mr. Kensedder, My bath-size Dial is
missing. Every bar of soap was taken from my room including
my own bath-size Dial. I came in late last night and had to call
the bellhop to bring me 4 little Cashmere Bouquets. S. Berman
--- Dear Mr. Berman, I have informed our
housekeeper, Elaine Carmen, of your soap problem. I cannot
understand why there was no soap in your room since our maids are
instructed to leave 3 bars of soap each time they service a room.
The situation will be rectified immediately. Please accept my
apologies for the inconvenience. Martin L. Kensedder, Assistant
--- Dear Mrs. Carmen, Who the heck left 54 little
bars of Camay in my room? I came in last night and found 54 little
bars of soap. I don't want 54 little bars of Camay. I want my one
darn bar of bath-size Dial. Do you realize I have 54 bars of soap
in here. All I want is my bath-size Dial. Please give me back my
bath-size Dial. S. Berman
--- Dear Mr. Berman, You complained of too much
soap in your room so I had them removed. Then you complained to Mr.
Kensedder that all your soap was missing so I personally returned
them. The 24 Camays which had been taken and the 3 Camays you are
supposed to receive daily. I don't know anything about the 4
Cashmere Bouquets. Obviously your maid, Kathy, did not know I had
returned your soaps so she also brought 24 Camays plus the 3 daily
Camays. I don't know where you got the idea this hotel issues
bath-size Dial. I was able to locate some bath-size Ivory which I
left in your room. Elaine Carmen, Housekeeper
--- Dear Mrs. Carmen, Just a short note to bring
you up-to-date on my latest soap inventory. As of today I
- On the shelf under medicine cabinet - 18 Camay
in 4 stacks of 4 and 1 stack of 2.
- On the Kleenex dispenser - 11 Camay in 2 stacks
of 4 and 1 stack of 3.
- On the bedroom dresser - 1 stack of 3 Cashmere
Bouquet, - 1 stack of 4 hotel-size Ivory, and 8 Camay in 2
stacks of 4.
- Inside the medicine cabinet - 14 Camay in 3
stacks of 4 and 1 stack of 2.
- In the shower soap dish - 6 Camay, very
- On the northeast corner of tub - 1 Cashmere
Bouquet slightly used.
- On the northwest corner of tub - 6 Camays in 2
stacks of 3.
Please ask Kathy when she services my room to
make sure the stacks are neatly piled and dusted. Also, please
advise her that stacks of more than 4 have a tendency to tip. May I
suggest that my bedroom window sill is not in use and will make an
excellent spot for future soap deliveries. One more item, I have
purchased another bar of bath-sized Dial which I am keeping in the
hotel vault in order to avoid further misunderstandings. S.